Our Policies

Policies

At Marrakesh Arts, we strive to provide a seamless shopping experience and ensure that you are satisfied with your purchase. Please review our policies regarding shipping, returns, and exchanges below. If you have any questions, feel free to reach out to our customer service team.

Shipping Policy

1. Shipping Method and Times

  • UK Shipping: We ship all orders from the UK using Royal Mail Tracked 48. Orders typically arrive within 1-2 business days after dispatch.
  • Processing Time: Orders are usually processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Costs

  • We offer flat-rate shipping for all orders within the UK. Shipping costs are calculated at checkout and will be added to your total order amount.

3. International Shipping

  • At this time, we primarily ship within the UK. For international shipping inquiries, please contact us directly to discuss potential arrangements.

Return Policy

We want you to love your purchase from Marrakesh Arts. If for any reason you are not completely satisfied, we accept returns under the following conditions:

1. Eligibility for Returns

  • Items must be returned within 14 days of receipt.
  • The item must be in its original condition, unused, and with all original packaging and tags intact.

2. Return Process

  • To initiate a return, please contact our customer service team at support@marrakesh-art.co.uk with your order number and reason for the return.
  • Once your return is approved, you will receive instructions on how to send the item back to us.

3. Return Shipping Costs

  • Customers are responsible for the cost of return shipping. We recommend using a tracked service to ensure that your return reaches us safely.
  • Original shipping costs are non-refundable.

4. Refunds

  • Once we receive your returned item and verify its condition, we will process your refund to the original payment method within 7 business days.
  • You will receive a confirmation email once your refund has been issued.

Damaged or Defective Items

1. Reporting Damages

  • If your item arrives damaged or defective, please contact us within 48 hours of receiving your order at support@marrakesharts.com. Provide your order number, a description of the issue, and photos of the damaged item.

2. Resolution

  • We will work with you to resolve the issue as quickly as possible, whether that involves sending a replacement item or issuing a refund. In cases of damaged or defective items, we will cover the cost of return shipping.

Contact Us

If you have any questions about our policies or need further assistance, please don't hesitate to reach out:

We appreciate your business and are here to ensure that you have a positive experience with Marrakesh Arts.